Contact Us

In person :

We welcome you Monday to Friday from 10 a.m. to 4 p.m at the Client Support Center (CSC) which is located at its new location in Building H, Palais des Nations.

The UN Geneva Client Support Center Center is now located on Level 1 of Building H of the Palais des Nations. Click here to see the enlargement of the plan.  If you need more details to access to Building H please click here.


Per email :


Per phone:

+41(0)22.917.9999 (option 1) every week day (Monday to Friday) from 10 am to 12 pm and from 2 pm to 4 pm.


Per Teams (online meeting):

You can book an appointment online through your eClaims account. For more information, do not hesitate to visit our dedicated page on online appointment booking.


Per regular mail:

Avenue de la Paix, 8-14
1211 Genève 2

Our office will be closed on:

  • Monday 1 January New Year’s Day 
  • Friday 29 March Good Friday 
  • Monday 1 April Easter Monday 
  • Wednesday 10 April Eid Al-Fitr 
  • Monday 17 June Eid al-Adha (observed)
  • Thursday 1 August Swiss National Day 
  • Wednesday 25 December Christmas Day 
  • Thursday 26 December 
  • Friday 27 December